When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.
This Privacy Policy is meant to help you understand what information we collect, why we collect it, and what you can do to protect your information.
Key Definitions:
Waptoz is a WhatsApp Business AI Powered CRM tool. The product provides a “Conversation Cloud Platform” with WhatsApp Business that allows our Customers to store, manipulate, analyze and transfer messages between their business systems and their customers on a variety of Waptoz-provided and third-party messaging channels (the “Service”).
Waptoz is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of our Clients.
Waptoz collects information, including Personal Data, for the following purposes:
1.3. Information You Provide To Us
To provide our services, we may collect personal information including: —
• Name
• Email address
• Phone number
• Business details
• OAuth2 credentials (Google, Meta)
• Login data
• User identifiers
This information is stored securely and used only for delivering the Waptoz service.
1.4. Third-party Authentication & Onboarding Services
Our app uses third-party services that may collect information used to identify you. Privacy policies of third-party providers used by Waptoz:
2. WABA Embedded Signup – Required Meta Disclosures
As part of the WhatsApp Business Account (WABA) Embedded Signup flow, Waptoz integrates with the Meta WhatsApp Business Platformto help businesses onboard their phone numbers and messaging profiles.
During WABA Embedded Signup, we may receive:
We use this information only to configure, manage, and maintain your WhatsApp Business API setup. Waptoz does not sell, rent, or shareWABA-related information with third parties.
You may revoke Waptoz access at any time through your Facebook Business Integrations page or by contacting us at info@waptoz.com.
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject) or Customer of the Services.
Waptoz Services are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
3. Cloud API Data Handling
Waptoz sends and receives messages via the Meta WhatsApp Cloud API. The Cloud API stores messages temporarily for delivery, after which they are automatically deleted by Meta within 30 days.
For more details, refer to Meta’s Cloud API documentation.
4. Providing and Managing the Service
During service delivery, Waptoz may access or process personal data on behalf of our customers. Customers decide:
For questions about how your personal data is used by a customer using Waptoz, contact the customer directly.
5. Storage and Security
All user and account data is stored on secure cloud servers.
We use encryption and industry-standard security measures to protect your personal data.
If you want us to delete your account data, email: info@waptoz.com.
Upon termination, all your data (contacts, conversations, campaigns, etc.) is permanently deleted unless you request otherwise.
6. Account Information
This includes:
We use this information for authentication, billing, support, and communication.
7. Service Usage Information
We collect usage data such as:
This helps us improve the platform and detect security issues.
8. Internal Business Purposes
8.1. Communications & Marketing
We may collect your name, WhatsApp number, business email, company details, or demo request information to communicate with you.
You may opt out at any time by contacting us.
8.2. Recruitment
When you apply for a job, we use your submitted information to process your application.
8.3. Employee Management
If you work with Waptoz, your data is used for HR purposes.
8.4. Billing & Payments
Customers purchasing paid services may have their payment details and usage stored for invoicing.
9. Website Data & Cookies
We collect standard website data including:
Cookies help us improve your experience. You can manage cookies through your browser settings. We use Google Analytics, which you can opt out of through their website.
We do not respond to Do Not Track (DNT) signals.
10. Mobile App Privacy Statement
Our mobile app may request access to:
We also collect aggregated mobile analytics to improve performance.
11. Disclosure of Personal Data
We do not sell or rent Personal Data.
We may share data only with:
12. Your Rights
You may:
Write to: info@waptoz.com
13. How We Protect Personal Data
We use industry-standard technical and organizational measures.
Details are documented in our Security Practices Document, which we update regularly.
14. Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
Continued use of the Service indicates acceptance of any changes.
15. Contact Us
If you have questions, complaints or requests:
Email: info@waptoz.com
Address: Waptoz Communications Private Limited, Unit No. 811, Tower A, Spaze I-Tech Park, Gurugram, Haryana, India