Refund & Cancellation Policy

Last Updated: 17 November 2025

This Refund & Cancellation Policy (“Policy”) governs subscription purchases made on Waptoz, operated by Waptoz Communications Private Limited(“Waptoz”, “we”, “us”). By purchasing or using any paid subscription on Waptoz, you agree to this Policy.

1. Subscription Model

Waptoz offers services on a subscription basis (monthly, quarterly, or annual plans)

• Subscription fees are billed in advance
• Subscriptions remain active for the full billing cycle
• You may disable auto-renewal at any time from your account dashboard

Stopping auto-renewal will ensure that your subscription does not renew for the next billing cycle, but the current subscription will remain active until expiry.

2. Cancellation

• Subscriptions cannot be cancelled mid-term
• Cancellation applies only to future renewals
• Once auto-renewal is cancelled, no further charges will be applied after the current subscription period ends

3. Refund Policy

Except where required under applicable Indian law, subscription fees are non-refundable. Refunds may be considered only in the following limited cases:

• Duplicate payment for the same subscription
• Confirmed technical failure on Waptoz’s end where the Services were not delivered at all

No refunds will be issued for:

• Partial use of Services
• Unused subscription periods
• Change of mind
• Downgrades or plan changes
• Suspension or termination due to policy violations or third-party platform actions (including WhatsApp / Meta)

All approved refunds, if any, will be processed to the original payment method within a reasonable time.

4. Third-Party Platform Limitations

Waptoz relies on third-party platforms such as WhatsApp Cloud API and Meta services. Refunds will not be issued for service disruptions, restrictions, or suspensions caused by third-party platforms beyond Waptoz’s control.

5. How to Request a Refund

To raise a refund or billing query, please contact us with the following details:

Email us at support@waptoz.com

Details required

• Registered email ID
• Transaction ID / invoice number
• Reason for the request

Waptoz reserves the right to review and decide refund requests on a case-by-case basis.